Refund Policy – Emotion-Z

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Refund Policy

Thanks for shopping at Emotion-Z

If you are not entirely satisfied with your purchase, we’re here to help!

Returns

Our return policy lasts 30 days. If 30 days have gone by since you received
the item, we cannot offer you a refund or exchange, unfortunately.

To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.

ditional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items

There will be also no refunds for opened makeup products.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

For Order Return inquiries, please email info@pedromadalenodigital.com

Order Changes and Cancellation

Upon purchase, we’ll give you 24 hours to cancel or make any changes (sale items are not subject to cancel). Any time beyond that, your order will already be processed, prepared for shipping, and order changes or cancellations cannot be made.

Damaged /Missing

Items If for some reason your order arrived damaged, unusable or missing items, we will be happy to provide you with a replacement. Please contact our support team to make the Damaged/Missing Item Claim.

’My tracking information says delivered but didn’t receive it yet.’

If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing items.

If our shipping carrier or post office cannot confirm the item was delivered. You need to contact us and report it, we will make the arrangements to send you another one.

If the package was delivered to the exact same address the buyer filled up and it was wrong, we won’t be able to respond for that. So please double check the shipping address you filled in your shopping cart.

Please contact us for more details so we can find out the best solution for you.

Refunds

Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Your item must be sent back to us with a copy of your original receipt. Please do not send your purchase back to the manufacturer.

We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 7-10 days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or canceled

Contact us

If you have any questions on how to return your item to us, contact us at contact@jpmatos.com